FAQ
Ordering
Can I cancel my order?
Orders may be cancelled within 24 hours after placement.
To request cancellation, please contact our support team with your order details.
Can I place bulk orders?
For large or bulk purchases, please contact our support team to discuss available options.
Do your products include a guarantee?
We offer a 30‑day return period for eligible products.
Please review our Return & Refund Policy for complete details.
Shipping, Returns & Exchanges
How long does delivery take?
Order Cutoff Time: Orders placed after 5:00 PM (GMT-8) will be processed on the next business day.
Order Handling Time: 1-2 business days (Monday to Friday)
Transit Time: 6-8 business days (Monday to Friday)
Total Estimated Delivery Time: 7-10 business days
For more information, please review our Shipping Policy.
Do you offer free shipping?
Yes, we offer free standard shipping for eligible orders within USA.
Additional details can be found in our Shipping Policy.
What is your return policy?
We offer a 30‑day return window from the date your order is delivered.
Items must be unused and returned in their original packaging.
For full details, please review our Return & Refund Policy.
When will I receive my refund?
Once the returned item is received and inspected, refunds are issued within up to 7 days to the original payment method.
Additional processing time may depend on your payment provider or bank.
See our Return & Refund Policy for more information.
Do you ship internationally?
Shipping is currently available within USA.
If additional locations become available, updates will be published on our website.
How do I exchange a product?
If you would like to exchange an item for a different size or model, please follow the instructions provided in ourReturn & Refund Policy.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number.
You can also check the delivery status through our Track Order Page.
What if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible.
Eligible items can be replaced or refunded according to our Return & Refund Policy.
Contact Us
How can I contact customer support?
You can reach our support team via email at info@naxena.com or through the Contact Us Page.
We aim to respond to all inquiries within 1–2 business days.
Do you operate a physical store?
Naxena operates exclusively online, allowing us to offer a wider product selection and competitive pricing.
Where is Naxena based?
Naxena is an online retail store serving customers within USA through our website.